1. Refunds will be considered for failed recharge transactions only.
2. To be eligible for a refund, users must report the failed recharge within 12 hours from the transaction time.
1. Users should contact our customer support team via given contact details or company’s official whatsapp to report the failed recharge.
2. Provide relevant transaction details and a clear description of the issue.
3. Our support team will investigate the matter promptly.
1. If the recharge failure is confirmed, we will initiate a refund to your wallet.
2. Refunds will be processed within 24 hours after the confirmation of the failed transaction.
1. Refunds will not be provided for successful recharge transactions.
2. Users are responsible for ensuring accurate payment information to avoid transaction failures.
We reserve the right to update, modify, or change this refund policy at any time. Users will be notified of any policy changes on our website.
For any queries or refund requests, please reach out to our customer support team
1. No refunds will be issued after the purchase of a slot. Once a user has acquired a slot, the transaction is considered final, and refunds will not be granted. We encourage users to thoroughly review and consider their decisions before committing to a slot purchase. This policy is in place to maintain fairness and transparency in our platform.